FAQ

NAÏF Ingredients

NAÏF Products

Shopping, shipping & returns

Shopping, shipping & returns

  • When will my order be delivered?

    Our goal is to deliver your order as soon as possible. Packages send to a delivery address within the Netherlands ordered before 14h00 arrive the next working day. Otherwise it will take 2 working days. In any case, you will receive a track&trace code from our carrier DPD. Unfortunately, DPD does not deliver on Saturday.

    International items of course take a bit longer. If you haven’t received your international order within 10 days please contact us at contact@naifcare.com.

  • What are your shipping costs?

    Our shipping costs are:

    Germany: €7,95. Free shipping on all orders above €50,00

    Rest of Europe: €7,95. Free shipping on all orders above €50,00
    Are you coming from Spain? You can go to es.us.naifcare.com
    Are you coming from the UK? You can go to us.naifcare.com/gb

    Outside of Europe: €24,95. Free shipping on all orders above €200,00
    Are you coming from the United States? You can go to http://us.us.naifcare.com
    Are you coming from Hong Kong? You can go to http://us.naifcare.com.hk

  • Can I also place orders by email or by phone?

    YES! Contact us at info@us.naifcare.com or call us at +31 70 2210021

  • Can I cancel or change an order?

    Once you submit your order online, it cannot be cancelled. If, for any unexpected reason, you are not 100% pleased with your purchase, please return items within 20 days for a replacement or refund. If you purchased the product from a retail store, please contact the store directly for their return policy.

  • What method of payment do you accept?

    Online payments must be made with ideal or with a credit card.

  • Does NAÏF offer customized services for corporate gifts?

    Yes. We are happy to make a tailored offer for your specific needs. Please contact us at info@us.naifcare.com or +31 70 2210021 to discuss the possibilities.

     

  • Where can I buy NAÏF’s products?

    You can purchase our products in our web shop or at one of our retail partners. Use our store locator to find the point of sale nearby.

  • Are NAÏF’s products tested on animals?

    No. NAÏF does not test any of her products on animals. As a fact, animal testing for cosmetics has been completely banned by the European Union since 2009.